Complaint pays off in the end
While I am on the subject of complaining, I have just had victory in my four-month-old dispute with Vodafone over a roaming charge applied to my Greek 3G data account. To remind readers, I have two Vodafone contracts, one in the UK and one in Greece. Both have similar modems and I take great care not to use either outside the country of origin. I know how disgusting data roaming rates can be. Over Christmas I caught myself out. Sure, it was my mistake--I plugged in the Greek modem instead of the English one while staying in an hotel in Brighton. I soon realised my mistake and shut down, but not before using some 27 MB of data.
I immediately wrote to Vodafone Greece to say that I hoped my use was within the automatic daily roaming bundle of 50MB for €14.50. They came back to say it wasn't, citing the fact that my account predated the advent of this discount bundle and I should have requested that it be applied to my account (even though it is a no-cost option). They had the cheek to say I should check the small number on the back of the SIM card--44 for UK, 30 for Greece. This is all very well, but you don't want to keep taking the SIM out of the modem and that's why I have two identical modems (they are now clearly marked UK and Greece, now the horse has bolted).