Apple's Genius: Comes top in consumer rights survey
A survey of tech retailers by British consumer-rights group Which? puts Apple on the top bar when it comes to knowledge and explanation of consumer legislation. Mystery shoppers got a satisfactory result from Apple Genius bars on nine out of twelve visits. And Apple managers scored a full ten out of ten for knowledge and helpfulness.
Other retailers, including Argos and Richer Sounds, scored poorly while Amazon was rated poor for telephone support from managers.
Which? highlighted the fact that many retailers failed to explain the terms of the Sale of Goods Act which gives consumers the right to partial refunds or service for up to six years from the date of purchase.